Features
Admin Module Features
- Manage user roles and customize access levels for different roles.
- Add and manage banner settings for the platform.
- Set up and modify category settings to organize products.
- Set up and modify color schemes for individual products.
- Configure and manage general settings for platform customization.
- Add, update, and manage products with the catalog.
- Bulk order processing for large-scale operations:
Shipwall offers bulk order processing, allowing businesses to manage large volumes of orders efficiently. This feature simplifies the order process, reducing manual effort and minimizing errors, allowing businesses to focus on growth while improving operational efficiency.
Key Features:
- Automates order management
- Reduces manual effort
- Increases order handling capacity
- Manage customers, including viewing their details and order history.
- Verify KYC details for customers.
- Manage logins for the support team.
- Manage logins for the return team.
- View and manage support tickets submitted by customers.
- Track and manage return orders.
- Handle and manage orders marked for return or refund.
- View and manage return orders and update statuses accordingly.
- Customizable Reporting for Data Insights:
Shipwall provides organizations with configurable reporting tools to monitor performance and make informed decisions. Better inventory management, sales tracking, and general company analysis are made possible by users' ability to customize reports to suit their needs, which leads to well-informed business plans.
Key Features:
- Tailored reports for business needs
- Tracks sales and inventory
- Helps with performance analysis
- Assign customers to the return team and restrict viewing certain details assigned to them.
- Update the status of each order to as per its current stage, such as "In Progress," "Dispatched," or "Delivered."
- Update each order's shipping information to improve tracking and maintain proper order monitoring.
Return Module Features
- View and manage orders flagged for return.
- Track and update reasons for order return.
- Change the status of return orders and notify relevant teams.
- Assigned team members can view return tickets and process them accordingly.
- Generate reports on return activities, including reasons for return.
- Access details of customers related to returned orders (only for assigned users).
- Manage return responses effectively.
Support Module Features
- View and manage support tickets submitted by customers.
- Monitor the status and progress of each support ticket.
- Communicate with customers and resolve issues through the ticket system.
- Escalate unresolved tickets to higher-level support.
- Monitor response times and ticket resolution effectiveness.
- Generate reports on support ticket management activities.
- Access customer details related to support tickets (only for assigned users).
Customer Module Features
- View and manage customer accounts and personal details.
- Track order history and current order status.
- Update contact information and preferences.
- View invoices based on each order.
- Request order refunds and manage refund status.
- Refund amounts will be credited to the wallet and can be used for the next order.
- View wallet transaction history, including debit and credit activities.
- Communicate with the support chat for questions and assistance.
- Browse and filter products easily to find desired items.
- Start placing orders once the account is verified.
- Add products to the cart and proceed with the checkout process.
- Track the status of ongoing orders and receive updates on delivery status.
- Save preferred payment methods and shipping addresses for future orders.
Responsive Design for Mobile-First Shopping
Shipwall ensures a responsive design, providing an optimal shopping experience on all devices. Whether accessed on mobile phones, tablets, or desktops, the platform adapts to different screen sizes, ensuring customers enjoy a smooth and consistent experience, which leads to better engagement and conversion rates.
- Optimized for all devices
- Seamless user experience
- Mobile-friendly shopping
